As part of our Governance Agreement commitment to being innovative, flexible and responsive along with our strategic goal of being a Centre of Excellence, Legal Aid Alberta is constantly improving services to enhance access to justice for Albertans.
During the pandemic, we’re giving all Albertans a way to deal with many legal matters by phone — saving trips to the courthouse —and giving them a flexible window to get the process started.
We’re making sure clients are getting the best service at the best price.
Duty Counsel — a vital service for all Albertans — will be backed up by a stronger, more consistent system.
Putting our clients on a level playing field by letting them choose their own lawyer.
Addressing breakdowns in the lawyer-client relationship faster to minimize delays for clients.
Bringing our team’s specialized expertise to the next level and making it available to Albertans who need it most.
Making sure our clients get continuity of service and are connected with the resources they need.
Providing clients with service that’s customized to their situation, connecting them with the right resources early and making sure they know what to expect.
Responding to COVID-19 by finding new ways to address matters earlier and reduce in-person trips to the courthouse.
Ensuring vulnerable Albertans have access to consistent high quality legal representation no matter where they live.