LAA’s new centralized duty counsel scheduling system is called Shiftboard and is accessible online and through a mobile app. Shiftboard replaces a manual process involving a lot of back-and-forth between a lot of people. Frequent emails and phone calls between staff and roster lawyers and scheduling staff were time-consuming.
With central scheduling, LAA scheduling staff can enter duty counsel shifts for all courtrooms in Alberta directly into the Shiftboard scheduling system. Lawyers can access the system to enter availability or to make changes. No more long email threads or phone calls are needed.
At Legal Aid Alberta, we help some of Alberta’s most disadvantaged citizens. This is an impactful responsibility. By keeping our focus on staying accountable to Albertans, we’re innovating and re-imagining processes to deliver access to justice, making the best use of our expertise and resources, so that we can make the biggest possible impact in our province.