Step 1: Request for Review
Do you believe the contact centre made a mistake in refusing to provide you with a lawyer or terminating your service?
You can request the decision be reviewed. Submit the Request for Review form within 15 days of the original decision. Please make your reasoning clear on the form.
Step 2: Request to Appeal
Do you believe the administrative reviewer made a mistake in upholding a previous decision?
You can request that the decision be appealed to the Appeals Committee. Submit the Request to Appeal form within 30 days of the administrative review decision. All decisions made by the Appeals Committee are final and can’t be further appealed. Please make your reasoning clear on the form.
Please note: admin review decisions are final for change of counsel requests and cannot be appealed.