LAA Portal - Client Gateway
Client Gateway is an alternative way for lawyers to help new and existing clients apply for assistance.
Through the LAA Portal, lawyers, partners, and stakeholders can quickly support new or existing clients with legal issues by completing the online Client Gateway form in just a few minutes. This streamlined process helps reduce delays and enhances the overall client experience.
Currently, the Client Gateway is available to criminal roster lawyers. Access will expand to family and immigration roster lawyers in summer 2025.
Clients can continue to apply with LAA directly at 1-866-845-3425. Our Contact Centre is open from 8:15 a.m. to 4:15 p.m. Monday – Friday.
The LAA Portal will eventually provide unified access to the Lawyer Portal, DC Portal, and Client Gateway — offering users a single, convenient point of entry. At present, the LAA Portal provides access to the Client Gateway, with integration of the Lawyer Portal and DC Portal planned for future phases.
Troubleshooting: [email protected]
Client documents
Uploading a client’s documents on the Gateway form helps us gather the necessary information and avoids delays in processing the application.
Child Welfare
- Notice and Application for a Supervision Order
- Notice and Application for a Temporary Guardianship Order
- Notice and Application for a Permanent Guardianship Order
Criminal
- No documents required
Family
- Claim or Application that has been filed/stamped by the courts.
- Statements or Affidavits that have been filed by the client or by the opposing person(s)
- Any court documents the client has been served with.
- For a Variation Application, any filed copies of court orders that have been granted to date.
- For addressing arrears for court ordered support payments, an up-to-date Maintenance Enforcement Program (MEP) debtor or creditor statement
- Examples of typical family documents:
o Family Law Act Claim
o Statement of Claim for Divorce
o Statement of Defense/Counterclaim for Divorce
o Parenting/Child Support/Guardianship Court Orders
o Divorce Certificate
o Emergency Protection Order or Restraining Order
Independent Counsel for a Child
- Order to Appoint Counsel for a Child filed/stamped by the courts.
Immigration
- Basis of Claim and Record of Submission
- Refugee Protection Claimant Document (RPCD) or Refugee Protection Identity Document (RPID)
- Notice to appear for Hearing (if applicable)
- Order of Detention and Notice to Appear
- Referral for an Admissibility Hearing
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Questions?
Do you need help with invoices, or certificates, or have questions about duty counsel? Get in touch with us.