As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.
Who You Are
Working at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in tough situations. You’re computer-savvy and more organized than anyone you know. Fast-paced work environments give you a rush and you’re always up for a challenge. You love learning new things, solving problems, and can adapt to change quickly. You care deeply about the success of our team and our organization.
Reporting to the Senior Manager, Certificate & Assessment Services, some of the key responsibilities include:
Assist in the development and continuous improvement of the Assessment Team Program.
Responsible for the day-to-day operations and management of the Assessment Team.
Ensure ongoing development of the legal assessment operations manual aligns with best practices to assess, classify, and determine the appropriate level of client service coverage.
Participate in various committees and in stakeholder meetings as applicable to enhance access to justice for our clients and to improve Alberta’s overall justice system.
Gather and analyze results to identify and interpret patterns and trends, based on this valuable insight, offer ways to improve and influence client and business process decision making
Monitor appropriate tracking and reporting of statistical, financial and business results in conjunction with the Sr. Manager Certificate & Assessment Services
Provide mentorship, coaching, information sessions and legal practice advice to the Assessment Team with the respective area of legal expertise.
Participate in team meetings and other office/leadership meetings and lead team meetings of direct reports.
Participate in recruitment activities in consultation with Human Resources.
Performance management including conducting annual performance reviews for direct reports.
Education and Experience:
5 – 7 years experience in Family and Criminal Law Required
Minimum of 5 years of supervisory experience is preferred.
Demonstrated knowledge of the Justice System, legal terminology and Community Service Agencies.
Knowledge and Skills:
Familiar with databases and various computer applications.
Ability to use MS Word, Excel, Outlook and Great Plains.
Familiar with LAA policies, procedures and processes.
Excellent interpersonal & communication (written and oral) skills, including the ability to express ideas and recommendations clearly and concisely.
Strong collaboration skills.
Strong research and analytical skills.
Excellent organizational and time management skills.
Ability to think strategically.
Conflict resolution and problem-solving skills.
Strong leadership, mentorship, and general management skills.
What We Offer
Perks of working with us
RRSP employer contribution
Health and dental benefits
Work from home opportunities
How To Apply
If you got excited at the prospect of being a part of our team when you reviewed this posting and you meet the minimum qualifications, please select ‘Apply Now’ to create your candidate profile. This competition will remain open until a suitable candidate is found. Only those selected for an interview will be contacted.
Successful candidate will be required to provide an acceptable criminal record check.