Applications Systems Analyst (Microsoft Dynamics D365 CRM)

Competition Number: LAA-24-04

Job Type: Full-Time

Location: Edmonton

Posting: External

Competition Ends: January 26, 2024

Who We Are

As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.

Who You Are

Working at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in tough situations. You’re computer-savvy and more organized than anyone you know. Fast-paced work environments give you a rush and you’re always up for a challenge. You love learning new things, solving problems, and can adapt to change quickly. You care deeply about the success of our team and our organization.

Job Description


Reporting to the Manager, Justice Services Operations, some of the key responsibilities include:

  • Collaborate with cross-functional teams to resolve complex business software requirements.
  • Participate in frequent cross-functional meetings to share insights and contribute to development and continuous improvement.
  • Support the development and delivery of training sessions for users and external stakeholders to enhance product understanding and usage.
  • Provide timely and effective product and project support via various channels, including email, chat, and phone.
  • Act as an interface between Justice Services, Information Technology, Lawyers, their product related needs, and the Development Team.
  • Work closely with the Development Team to identify, replicate, and resolve bugs or other technical issues.



Education and Experience:

  • Post-secondary education with a bachelor’s degree in information technology, Computer Science, or a related field (equivalencies related to education and work experience may be considered).
  • Minimum of 5-7 years of experience working with business users to develop Client Relationship Management systems and processes.
  • Preferred 3+ years of experience with Client Relationship Management software product development.

Knowledge and Skills:

  • Experience and competency in Microsoft Dynamics 365 Client Relationship Management.
  • Competency in Microsoft cloud applications such as Teams, SharePoint, Word, Excel, Project, PowerPoint, and Outlook.
  • Experience with data integration technologies, ETL tools, and knowledge of Microsoft Cloud services is a plus.
  • Familiarity with Microsoft’s Nonprofit Common Data Model is an asset.
  • Critical thinking skills for identifying issues and making proposals to tackle them.
  • Strong observational, analytical, and detail-oriented skills.
  • Self-motivated with the ability to manage yourself independently with minimal supervision.
  • Excellent interpersonal skills and the ability to work with technical and non-technical personnel.
  • Thrive in an environment where change is the norm.



What We Offer

Perks of working with us

  • Competitive wage
  • RRSP with 7% employer contribution
  • Health and dental benefits
  • Health and wellness accounts
  • Employee assistance program
  • Winter/Christmas closure (paid time off)

How To Apply


Click on Apply Now to apply for this position. Reference competition number LAA-24-04 Only those candidates selected for an interview will be contacted.




The successful candidate will be required to provide an acceptable criminal record check.

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