Helping Albertans take their first steps toward justice is on Sarah’s daily to-do list
“Hello, thank you for calling Legal Aid Alberta. May I have your date of birth and name, please?” This is how Sarah begins her morning shift and every phone call as a Contact Centre Intake Officer (CCIO) at Legal Aid Alberta. At 8:15 a.m., Sarah answers her first call, ready to help and make a […]
A day in the life of a Contact Centre Intake Officer
Contact Centre team members are on the front lines of the justice system It’s 8 a.m. on a Thursday morning. Susan Roth, Contact Centre Intake Officer (CCIO) at Legal Aid Alberta is beginning her shift for the day at LAA’s Contact Centre. Just minutes after clocking in, she answers a call from an individual […]