As new roster lawyers and articling students begin working more closely with clients – many of whom are navigating both legal and personal challenges – it’s important to review ways to ensure a healthy lawyer-client relationship.
A strong lawyer-client relationship is essential to achieving the best outcomes. To help ensure these relationships run smoothly and remain positive and effective, we’ve compiled some practical tips to help avoid common issues that can undermine trust and progress.
Some recommended strategies for managing challenging client relationships include:
- Having a separate retainer letter
- Ensuring your client understands which specific legal issues are covered by the certificate
- Establishing clear communication guidelines
- Providing a list of resources that clients can access, and more