The legal needs of Albertans have always been and will continue to be the primary focus of innovation at Legal Aid Alberta.
LAA’s Client Access and Service Enhancements (CASE) will significantly improve the client experience and access to legal aid.
Each of these enhancements is powerful on its own. However, the combined impact of CASE will ensure that everyone who interacts with LAA has the most positive experience possible.
This includes a seamless application process, minimizing the need for clients to explain their legal situation more than once and ensuring all clients, especially those in rural areas, can choose their preferred lawyer without barriers.
As a roster lawyer, you are invited to attend a virtual session to ensure you are equipped with the knowledge and skills necessary for seamless adoption. Most of this session will focus on Client Gateway, which is currently being rolled out for criminal matters. Additional enhancements to the Client Gateway process, including access for family lawyers and clients, are planned for the future.
Key Takeaways:
There are two different types of sessions, one for general roster lawyers and one for roster lawyers who accept criminal duty counsel certificates. The session for criminal duty counsel provides a more in-depth walkthrough of DC Portal.
Select from the two options below to view the relevant dates and times. A recording of the sessions will be available in June.
Roster lawyers who do not accept criminal duty counsel certificates should register for either of the sessions below.
There are no sessions currently available, a recording of this session will be available on demand shortly.
Roster lawyers who accept criminal duty counsel certificates should register for one of the four sessions below. These sessions provide a more in-depth walkthrough of how to use the Duty Counsel Portal.
There are no sessions currently available, a recording of this session will be available on demand shortly.
