Phone System Upgrade

Phone System Upgrade

Reliable phone technology to respond to those in need.

As part of our strategic priority to strengthen our business structure, processes and technology, Legal Aid Alberta has implemented a new, state-of-the-art phone system in our Contact Centre and in offices across the province.

Benefits to Albertans

• Avoid phone system shutdowns and reduce dropped calls.
• Enhance the client experience and improve service delivery.
• Enhance reporting capabilities and reliability on client call information and system health.
• Increase flexibility for employees to receive calls and access voicemail, no matter the device.

At Legal Aid Alberta, we help some of Alberta’s most disadvantaged citizens. This is an impactful responsibility. By keeping our focus on staying accountable to Albertans, we’re innovating and re-imagining processes to deliver access to justice, making the best use of our expertise and resources, so that we can make the biggest possible impact in our province.

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