An update from the Roster Management Strategy Committee

As you know, we launched the Roster Management Strategy (RMS) Committee at the beginning of April and have been busy working behind the scenes on improvements. We would like to share our progress on what we’ve been working on.

Roster Quality: Training, Courses and Skills

LAA is constantly striving to improve its services and processes. By offering training to staff and roster lawyers we enhance their skills and education. As we move forward, we are adding extra panels for several areas of the law including child welfare and serious criminal offences to ensure assigned counsel have the requisite skills and experience to take on these types of files.

Several training initiatives have been scheduled, which include:

  • On July 15, 2022, complainant counsel training will be provided to the complainant counsel panel members and will be delivered by representatives from LAA, the Crown, the roster and the Elizabeth Fry Society.

  • On July 26, 2022, Cultural Awareness Training will be provided to new and existing staff at LAA, members of the LAA Board and roster lawyers by Indigenous staff at LAA to ensure individuals serving our Indigenous clientele are educated on and have a deep understanding of the impacts of colonialism and intergenerational trauma.

  • On October 4, 2022, LAA immigration subject matter experts and members of the Immigration and Refugee Board will provide training to LAA staff lawyers and immigration roster on detention reviews and removal appeals.

Training coming soon:

  • Unconscious Bias Training for staff and roster – September 2022
  • Criminal Mental Health Training for staff and roster – November 2022

Specialized panels already created and operational:

Roster Education and Standards 

As part of our commitment to our roster, we have been busy updating a series of new and improved training materials. We have finalized three new handbooks:

We are committed to continuous improvement in all these materials. Next, we are looking at a Client Handbook for family matters and complex family clients.

If you have any ideas about improvements to handbooks or new handbooks that you’d like to see created, we invite you provide your feedback to r[email protected]. We would love to hear from you.


This work is in high gear, and we are currently in the consultation phase with roster lawyers through the creation of one criminal law committee and one family and immigration committee. Our approach to the modernization of the tariff includes reviewing the tariff, as it is outdated and difficult to bill under. Specifically, we are focused on LAA’s end-to-end processes to seamlessly implement the tariff.

We understand there may be some concern around this work, and our team is committed to providing monthly updates moving forward. Since April, we have been consulting with our committee roster lawyers during this review process.

If you have any questions about the tariff modernization process, please email [email protected].

Roster Interactions

Roster Interactions runs a thread through all parts of the Legal Aid Alberta Roster Management Strategy. We are striving to enhance our interactions with roster lawyers by operating with one voice at LAA – the focus of Roster Interactions is to centralize and standardize our communications to roster lawyers.

Thank you for your continued support and commitment to LAA clients. Stay tuned for more updates as we move through these initiatives.

Roster Management Strategy Committee 
Legal Aid Alberta 

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