As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.
Who You Are
Working at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in tough situations. You have strong communication and interpersonal skills as well as enjoy learning new things and can adapt to change quickly. You care deeply about the success of our team and have solid understanding of our organization’s mission and values.
Reporting to the Manager of Operations, some of the key responsibilities include:
Identify challenges, gaps, risks and opportunities of improvement in the current business delivery model, including, document review, and policy analysis in client services and legal services.
Consult with operational business units throughout the organization in the development of and implementation of process changes, initiatives, and projects, including business analysts, change management, communications and organization support services.
Facilitate focus groups, workshops, and consultation as methods of assessment and strategic development.
When delegated, be the primary partner in development and implementation of operational initiatives including operational plans, impact analysis and recommendations.
Manage the monitoring of organization risk mitigation and identification in alignment with annual risk mitigation plan.
Understand data collection and applications used for tracking, monitoring, and reporting.
Participate in formal projects as a representative of Operations for LAA, identifying project risks and issues, and ensure projects support strategic goals.
Regularly report trends, monthly stats, and emerging concerns to Manager, and complete ad hoc analysis and/or report generation as requested.
Education and Experience:
Post-Secondary Degree or Diploma in a relevant discipline.
Minimum 2-5 years of related experience with functions/business operations or legal service delivery.
Experience in Tariff, invoicing and Audit and Compliance considered an asset
Experience in cross functional committees, task forces or a group is considered an asset.
Previous coaching, and/or leadership experience is preferred
Knowledge and Skills:
Good understanding of legal service delivery or supporting clients who have been charged with an offense.
Basic knowledge of strategic planning or strategic information management is an asset.
Excellent communication skills, both verbal and written, with the ability to clearly communicate ideas and to discuss technical issues with non-technical clients.
Excellent analytical, logic, problem-solving, and project management skills, as well as sound business judgement.
Ability to work in complex and highly dynamic project environment, responsible for multiple concurrent projects and deliverables.
Exercise sound judgment while maintaining organization – wide perspective.
Demonstrated commitment to continuous improvement.
Interpret and apply organizational operations, policies, legislation and regulations in the development of new business processes and solutions.
What We Offer
Perks of working with us
RRSP with 7% employer contribution
Health and dental benefits
Health and wellness accounts
Employee assistance program
Winter/Christmas closure (paid time off)
How To Apply
Click on Apply Now to apply for this position. Reference competition number LAA-23-13. Only those selected for an interview will be contacted.
The successful candidate will be required to provide security clearance.