Operational Resource Developer


Competition Number: LAA-21-26

Job Type: Full-Time, Temporary (up to 6 Months)

Location: Edmonton

Posting: Internal

Competition Ends: June 3, 2021

Who We Are

As a publicly funded, non-profit organization, we provide affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.

Website: www.legalaid.ab.ca

Job Description

Key Responsibilities:

  • Identify priority resources to enhance and develop training manuals, databases, and on-line resource materials.
  • Conduct research and promote both “legal” and “social” resources relevant to the services provided to clients.
  • Create informational documentation to enhance staff expertise and information retention.
  • Coordinate activities or events for CS.
  • Provide back-up duties when required for telephone queue management.
  • Perform other duties as required.


Qualifications & Experience:

  • Certificate or diploma in business, criminal justice, or a related discipline.
  • A minimum of 2 years’ experience in a Contact Centre or customer service environment is essential.
  • Business analysis education or experience is an asset.
  • An equivalent combination of training and experience may be considered.

 Required Skills and Competencies:

  • Ability to respond to a rapidly changing work environment and manage multiple conflicting priorities.
  • Strong working knowledge of Microsoft Excel, Word and SharePoint
  • Familiarity with process modeling software (Visio and Aris)
  • Excellent communication skills (written and verbal)
  • Strong problem solving and analytical skills

How To Apply

Please forward your resume to [email protected] referencing posting number LAA-21-26.   

Notes: Applicants selected for an interview will be required to complete some pre-employment skill assessments including testing of computer applications and resource tools used in this position.

Thank you for your application, please note that only those applicants selected for an interview will be contacted. This competition will remain open until Thursday, June 3, 2021.

Salary: $4,191 – $6,642/ month

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