Manager, Human Resources Services

Competition Number: LAA-22-69

Job Type: Full Time Permanent

Location: Edmonton,AB or Calgary,AB

Posting: External

Competition Ends: When suitable applicant found.

Who We Are

As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.

Who You Are

Working at Legal Aid Alberta (LAA) means you care about people and empathize with their situation. You are a leader who understands that HR is evolving and is always changing for better organization effectiveness. You ensure efficient and effective HR operations and are highly skilled and knowledgeable with labour relations. Experience working as an HR professional in a unionized environment, you are prepared to lead LAA’s collective bargaining team, from pre-bargaining readiness through to post bargaining implementation. You have excellent communication skills especially in tough situations. Fast-paced work environments motivate you and you’re always up for a challenge. Learning new business strategies, solving problems, adapting to change quickly, are tasks that do not intimidate you, and drive you to succeed. You are a committed, values-driven leader that knows how to get to the heart of what matters.

Job Description

Reporting to the Director, People & Culture, some of the key responsibilities include:

  • Manage all HR operational functions including Labour & Employee Relations, Leadership & Employee Development, Organizational Effectiveness, Total Compensation, and Occupational Health & Safety.
  • Lead the day-to-day activities of the Human Resources Services team ensuring delivery of quality service.
  • Oversee all Labour relations activities including relationship with AUPE, resolution of any disputes or grievances/arbitration, negotiate collective agreement and interpretation of the agreement and legislation.
  • Provide strategic advice and support to the Director, People and Culture and the Executive Committee.
  • Develop and enhance people analytics, providing a suite of reports/dashboards for management in collaboration with Business Solutions & Reporting.
  • Lead the department’s response to relevant organizational initiatives and projects.
  • Partner on implementation of cross-organizational culture transformation strategy.
  • In collaboration with senior management, lead the development of organization wide in-house training programs.


Education and Experience:

  • A Diploma or Degree in Business, Management, Human Resources or a related discipline.
  • Minimum 8 years of progressive HR experience with 3 years of those being in a leadership role.
  • Minimum 3 years of extensive labour relations experience.
  • CPHR designation or working towards, will be considered a strong asset.

Knowledge and Skills:

  • Extensive knowledge of progressive HR management practices, principles, legislation, standards and regulations.
  • Strong knowledge of labour relations, including bargaining process and practices
  • Effective application of partnering skills and understanding of strategic HR in driving business results and supporting achievement of goals and priorities.
  • Strong knowledge of payroll regulations and practices as well as understanding of budget planning.
  • Proficient computer literacy, including effective working knowledge of MS Office (Word, Excel, PowerPoint and Outlook), SharePoint, Teams and Human Capital Management Systems
  • Excellent written and verbal communication skills, including the ability to present ideas and recommendations clearly and concisely in a manner appropriate to the audience.
  • Effective interpersonal skills with demonstrated ability to build and sustain relationships and influence change with colleagues, clients and external stakeholders.

What We Offer

Perks of working with us

  • Competitive wage
  • 8% RRSP employer contribution
  • Professional days (Paid time off)
  • Winter closure (Paid time off)
  • Vacation days
  • Health and dental benefits
  • Health and wellness accounts
  • Work life balance
  • Professional development
  • Educational opportunities
  • Employee assistance program
  • Work from home opportunities

How To Apply

If you got excited at the prospect of being a part of our team when you reviewed this posting and you meet the minimum qualifications, please selectApply Now to create your candidate profile. This competition will remain open until a suitable candidate is found. Only those selected for an interview will be contacted. Only those selected for an interview will be contacted.


  • Successful candidate will be required to provide an acceptable criminal record check.

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