Manager, Human Resources Services


Competition Number: LAA-22-12

Job Type: Full-Time, Permanent

Location: Edmonton or Calgary, AB

Posting: External

Competition Ends: March 15, 2022

Who We Are

As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.

Who You Are

Working at Legal Aid Alberta means you care about people and empathize with their situation. You are a leader who understands that HR is evolving, you ensure smooth HR operations and are highly skilled with labour relations. You bring with you, years of experience working as HR professional in a unionized environment and are prepared to lead LAA’s collective bargaining team, from pre-bargaining readiness through to post bargaining implementation. You have excellent communication skills especially in tough situations. Fast-paced work environments give you a rush and you’re always up for a challenge. You love learning new things, solving problems, and can adapt to change quickly. You care deeply about the success of our team and our organization.

Job Description

Reporting to the Director, People & Culture, some of the key responsibilities include:

  • Manage all HR operational functions including Labour & Employee Relations, Leadership & Employee Development, Organizational Effectiveness, Total Compensation, and Occupational Health & Safety.
  • Lead the day-to-day activities of the Human Resources Services team ensuring delivery of quality service.
  • Oversee all Labour relations activities including relationship with AUPE, resolution of any disputes or grievances/arbitration, negotiate collective agreement and interpretation of the agreement and legislation.
  • Provide strategic advice and support to the Director, People and Culture and the Executive Committee.
  • Develop and enhance people analytics, providing a suite of reports/dashboards for management in collaboration with Business Solutions & Reporting.
  • Lead the department’s response to relevant organizational initiatives and projects.
  • Partner on implementation of cross-organizational culture transformation strategy.
  • In collaboration with senior management, lead the development of organization wide in-house training programs.


Education and Experience:

  • A Diploma or Degree in Business, Management, Human Resources or a related discipline.
  • Minimum 8 years of progressive HR experience with 3 years of those being in leadership role.
  • Minimum 3 years of extensive labour relations experience.
  • CPHR designation or working towards, will be considered a strong asset.

Knowledge and Skills:

  • Extensive knowledge of progressive HR management practices, principles, legislation, standards and regulations.
  • Strong knowledge of labour relations, including bargaining process and practices
  • Understanding of strategic HR partnership in driving business results and teaching leaders how to effectively partner with HR.
  • Strong knowledge of payroll regulations and practices as well as understanding of budget planning.
  • Proficient computer literacy, including effective working knowledge of MS Office (Word, Excel, PowerPoint and Outlook), SharePoint, Teams and Human Capital Management Systems
  • Excellent written and verbal communication skills, including the ability to express ideas and recommendations clearly and concisely in a manner appropriate to the audience.
  • Effective interpersonal skills with demonstrated ability to build and sustain relationships and influence change with colleagues, clients and external stakeholders.

What We Offer

Perks of working with us

  • Competitive wage
  • 8% RRSP employer contribution
  • Professional days (Paid time off)
  • Winter closure (Paid time off)
  • Vacation days
  • Health and dental benefits
  • Health and wellness accounts
  • Work life balance
  • Professional development
  • Educational opportunities
  • Employee assistance program
  • Work from home opportunities

How To Apply

Please send your resume and cover letter to [email protected]. Reference competition number [LAA-22-12]. Only those selected for an interview will be contacted.


  • Successful candidate will be required to provide an acceptable criminal record check.

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