Director of Operations – Quality


Competition Number: LA-22-54

Job Type: Full-time Permanent

Location: Edmonton

Posting: Internal

Competition Ends: October 21, 2023

Who We Are

As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.

Who You Are

Working at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in tough situations. You’re computer-savvy and more organized than anyone you know. Fast-paced work environments give you a rush and you’re always up for a challenge. You love learning new things, solving problems, and can adapt to change quickly. You care deeply about the success of our team and our organization.

Job Description


Reporting to the VP of Justice Services, some of the key responsibilities of the Director of Operations – Quality position is to:

  • Collaborate with the leadership team and cross-functional business units to align business activities with organizational objectives and strategy.
  • Design and continuously improve the contribution measurement, reporting, and management framework for distinct teams and functions across LAA offices.
  • Develop methodologies to assess individual and team contributions against key performance indicators (KPIs) and make recommendations for enhancement.
  • Utilize data driven decision making by Creating and implementing data collection, reporting, and visualization tools, including dashboards, to empower stakeholders to make informed business decisions.
  • Provide support to the justice services managers.
  • Infuse a client-focused and value-added perspective when assessing, designing, or reporting on operational and quality initiatives, internal policies, and data collection activities.
  • Carry out any additional responsibilities or tasks as delegated by the VP of Justice Services.




  • Bachelor’s degree in business administration, Operations Management, or related field; Master’s degree preferred.


  • Proven experience in operations management, quality measures, metrics, and data analysis; process improvement.
  • Strong analytical skills with the ability to interpret complex data and identify trends, risks, and opportunities.
  • Proficiency in developing and implementing reporting tools, data visualization, and dashboards.
  • Excellent interpersonal and collaboration skills to work effectively with cross-functional teams.
  • Strategic mindset with the ability to align operational activities with organizational goals.
  • Strong understanding of systems thinking and its application to business operations.

What We Offer

Perks of working with us

  • Competitive wage
  • RRSP employer contribution
  • Paid holidays
  • Paid professional days
  • Paid Vacation days
  • Winter closure (paid time off)
  • Work-life balance
  • Health and dental benefits
  • Health and wellness accounts
  • Employee assistance program

How To Apply

If you are interested in applying, please click Apply Now .  Reference competition number LAA-23-54. Only those selected for an interview will be contacted.

The successful candidate will be required to provide a clear criminal record.


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