We are Legal Aid Alberta. We believe in an Alberta where everyone is able tounderstand and protect their legal rights. As a publicly funded, non-profit organization, we provide affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide: Calgary, Edmonton, Fort McMurray, Grande Prairie, Lethbridge, Medicine Hat, Red Deer, Siksika Nation, and Wetaskiwin. We work together to serve Albertans, protecting their rights and ensuring a fair legal process.
Who You Are
Working at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in tough situations. You understand concepts of data entry, able to multitask and are organized to ensure integrity of records. You are an active listener and able to follow service delivery guidelines to deliver high quality service to our clients. You work best in a fast-paced work environment and you’re always up for a challenge. You enjoy learning new things, solving problems, and can adapt to change quickly.
Job Description
Reporting to the Manager, Client Intake Services, some of the key responsibilities include:
Talking to clients on the phone to determine if they’re eligible for Legal Aid Alberta services.
Referring clients to the appropriate legal team, based on established guidelines.
Answering a high volume of calls professionally and efficiently in a call centre environment.
Entering data and record keeping.
Assisting clients with their repayment options.
Developing your service skills through quality assurance feedback and contact centre monitoring.
Contributing your ideas to further improve Legal Aid Alberta services.
Ensuring the privacy of clients and dealing with sensitive data appropriately
Qualifications
Education and Experience:
To be successful in the role, you will have at least 2-3 years of work experience in jobs with a focus in customer service
Working in an inbound call center environment will be considered as an asset
You must have a high school diploma
Post-secondary diploma will be an asset
Knowledge and Skills:
Active listening, excellent communication skills and an ability to build rapport and convey empathy
Ability to manage diverse and high-volume calls while completing data entry simultaneously.
High levels of accuracy and attention to detail.
Ability to remain calm and be effective during challenging situations.
Ability to adapt in a changing workplace.
Problem solving attitude
What We Offer
Perks for working with us
Full Time Salary Starting at – $3,539.16/month
Monday Through Friday
RRSP with 7% employer match
Paid holidays
Health and dental benefits
Room to grow your career
Work from home opportunities
How To Apply
If you got excited at the prospect of being a part of our team when you reviewed this posting and you meet the minimum qualifications, select “Apply Now” to apply for this position. This competition will remain open until a suitable candidate is found. Please note that only those selected for an interview will be contacted.
Requirements
The successful candidate will be required to provide an acceptable criminal record check.
Shortlisted candidates will have to undergo skill assessment test and must acquire an overall score of 75% or higher to qualify.
