As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.
Who You Are
You have excellent communication skills especially in tough situations and dealing with people who may have many questions. You are an energetic and passionate person with strong business acumen and have the proven ability to support your team through change. You have ability to support, motivate and influence others. You are a strategic thinker, able to provide sound feedback and thrive in a fast-paced work environment. You have strong communication, interpersonal and conflict management skills as well as enjoy learning new things and can adapt to change quickly. You care deeply about the success of your team, LAA clients and the Organization.
Reporting to the Managing Director, Legal Services North, some of the key responsibilities include:
Understand the connection of business and financial drivers between the legal services group and the larger organization. Support new initiatives and related change management activities and communications
Develop, design, implement and monitor a performance management framework for employees within legal services group
Participate in and support development of strategic direction, business, and departmental plans
Work with other business units to identify the emerging trends or issues. Provide recommendations on possible corrective or proactive actions relating to initiatives and activities of business unit and follow up as appropriate to ensure alignment with budgetary and strategic goals
Provide training and support to staff during onboarding, role changes, implementation and/or monitoring of internal policies and procedures
Work collaboratively with other Business units.
Support Legal Services Managers in monitoring workloads and staffing coverage
Development of operational best practices to unify and coordinate processes across teams and offices.
Ability to plan, organize, coordinate, multitask and prioritize under pressure with minimal supervision
Education and Experience:
Minimum diploma in a Business, Finance, Accounting, Operation and/or related field
Minimum of five (5) years of relevant experience in leadership and/or business experience with a focus on large and/or transformational change, and operations performance management
Minimum of 2 years of relevant experience in business analytics and financial analysis
Background and experience in project management may be considered an asset
Knowledge and Skills:
Change Management best practices and strategies
Familiarity with the type of work, roles and responsibilities within legal services functions is considered an asset
Knowledge of basic project management and organizational finance
A high level of comfort working with technology and a keen enthusiasm for learning new systems including, computer literacy in MS Office, web-based legal research tools, and other web-based resources.
Knowledge and understanding of people management theories/ principles and ability to coach others around best practices.
Strong negotiation and conflict management skills with the ability to resolve complex and sensitive issues, establish win-win outcomes and gain commitment from internal and external stakeholders
Demonstrated ability to provide operational support in a high pressure, work environment.
Exceptional interpersonal, facilitation, and communication skills with the ability to express ideas, recommendations, and decisions clearly and concisely, both orally and in writing, in a manner appropriate to the audience.
Excellent analytical, logic, problem-solving, and organizational skills, as well as sound business judgment.
Demonstrated commitment to continuous improvement.
Strong change management skills and the ability to influence the decision-making process with sound judgement and risk mitigation
Excellent ability to adapt and respond well to change and conflicting immediate priorities.
What We Offer
Perks of working with us
7% RRSP employer contribution
Paid Vacation days
Winter closure (paid time off)
Work life balance
Health and dental benefits
Health and wellness accounts
Employee assistance program
How To Apply
Please send your resume and cover letter to [email protected]. Reference competition number [LAA-22-14]. Only those selected for an interview will be contacted.
Successful candidate will be required to provide an acceptable criminal record check.