Administrative Support II


Competition Number: LAA-21-32

Job Type: Full-Time, Permanent

Location: Edmonton

Posting: External

Competition Ends: July 7, 2021

Who We Are

As a publicly funded, non-profit organization, we provide affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.

Who we’re looking for

Working at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in tough situations. You are computer-savvy and organized. Fast-paced work environments give you a rush and you’re always up for a challenge. You love learning new things, solving problems, and can adapt to change quickly.

Job Description

As an Administrative Support II, you will be responsible for various administrative and clerical duties to support our Client Services, team. Your work environment is within a Contact Centre.

Perks of working with us

  • RRSP employer contribution
  • Paid holidays
  • Health and dental benefits
  • Earned day off

What you’ll be doing

  • Complete weekly mobile banking, receiving and posting mail-in cheques.
  • Answer clients call on the Credit Card Payment Line
  • Analyze and distribute both electronic and hard copy correspondences daily and pick up mail for all business units.
  • Perform data entry, scan and upload client’s documents.
  • Create lists, maintain office and lunchroom supplies, and order various supplies with vendors.
  • Manage invoicing for supplies and receivables.
  • Be able to lift up to 25 LBS packages as required.
  • Perform other duties as required.



  • Minimum of a high school diploma with at least 1 year experience in an office administration role.
  • Administrative experience in a law firm would be as an asset.
  • Cash handling, banking, and/or accounts receivable experience would be an asset.
  • Post-secondary certificate or diploma in administration or legal studies would be an asset.

Security clearance is required.


  • Ability to adapt in a changing work environment.
  • Ability to work with minimal supervision.
  • Good communication and problem-solving skills.
  • Highly skilled at maintaining good customer service.
  • Ability to manage high volume diverse workloads.

How To Apply

Please forward your resume to [email protected] and reference posting number LAA-21-32

Only those selected for an interview will be contacted.

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