Certificate & Tariff Officer

Full Time, Permanent (FTE)

Edmonton, AB

About Legal Aid Alberta

Legal Aid Alberta (LAA) is a Centre of Excellence that helps vulnerable Albertans across the province at some of the most difficult times in their lives. Through professional, effective and accessible services that support better outcomes for our clients, we make a difference in the lives of Albertans and deliver value that extends beyond those who receive our services.

Our Client Services Call Centre is seeking to fill a full-time Certificate & Tariff Officer position in our downtown Edmonton office. 

Position Description

Reporting to the Senior Manager, Certificate & Assessment Services, you will be responsible for utilizing established procedures in accordance with Legal Aid Alberta rules and policies to: 

Key Responsibilities include:

  • Audit invoices received from Lawyers
  • Respond to inquiries and requests from Lawyers and/or their administrative staff regarding coverage
  • Review client files by requesting status updates, manage and facilitate changes of counsel, complete certificate cancellations and terminations of service
  • Manage and facilitate Roster Lawyer applications and updates
  • Schedule Duty Counsel as required
  • Answer phone queues as assigned and assist with appointing counsel for clients as necessary

Education and Experience:

  • Post-secondary degree, diploma or certificate in criminal justice, legal assistant or other relevant education is preferred
  • The successful applicant will have previous experience (call centre and in person) interacting with clients to provide a service, preferably in a legal environment
  • Equivalent experience will be considered 
Prior accounting experience would be considered an asset

Knowledge of Criminal/Family/Civil/Immigration Law procedures and terminology is an asset  

Success in this role requires:
  • Excellent communication, problem solving, conflict resolution and team participation skills 
  • The ability to work without close supervision and to use own initiative
  • Proven ability to manage a high volume and diverse workload under tight deadlines
  • Capability to interpret and apply policies, procedures and processes with sound judgment
  • You must be able to meet security clearance for Department of Justice databases (e.g. JOIN).
  • Applicants selected for an interview may be required to complete pre-employment skill assessments
Why work for Legal Aid Alberta?
If you got excited at the prospect of being a part of our team when you reviewed this posting and you meet the minimum qualifications, please forward your resume to careers@legalaid.ab.ca  referencing posting number LAA-20-16.

This competition will remain open until February 25, 2020. Only those applicants selected for an interview will be contacted.