As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.
Who You Are
Working at Legal Aid Alberta (LAA) means you care about people and empathize with their situation. You have an understanding of law and are customer service driven, You are able to gather, analyze and assess information given to you by Legal Aid Alberta clients, which will become the file summary to the lawyer who will determine the appropriate service eligibility.
Job Description
Reporting to the Manager, Legal Assessment Team, some of the key responsibilities include:
Professionally and efficiently interact with clients who are seeking services from LAA to complete a comprehensive client assessment to assist in determining service eligibility with respect to family law
Communicates internally and externally via email, phone, fax, mail and in person in a professional and effective manner
Assign lawyers to client files that have been approved for coverage, considering defined business rules
Maintains various tracking documents and recording of file statistics
Perform client status eligibility updates and complete summary recommendations for lawyers to determine continuation or termination of client coverage in all areas of law
Review and recommend approvals or rejections of lawyer authorization requests with respect to criminal, family, civil and immigration law
May be required to participate in special projects, focus groups, or act as a subject matter expert for process or change initiatives
May be required to create a standard monthly payment plan upon initial contact for new and existing client as applicable based on established guidelines
May be required to perform basic conflict checks and provide results to the assessment team lawyers for further review and investigation
Participates in one-on one, performance, staff meetings and training as required
Performs other duties as assigned
Qualifications
Education and Experience:
Post-secondary Legal Assistant diploma is preferred
Minimum 2 years’ experience with family law
Experience interacting / interviewing clients to efficiently obtain the necessary information to complete a file summary
Knowledge and Skills:
Broad knowledge of Family Law procedures and terminology
Working knowledge of Criminal, Civil and Immigration Law procedures and terminology
Knowledge of Legal Aid Alberta Rules, Board and Administrative Policies
Demonstrated ability to communicate effectively by active listening, questioning and reading to obtain relevant information; to communicate positive or negative information both verbally and in writing, in a tactful and empathetic manner, to internal and external audiences
Demonstrated ability to utilize effective and efficient call flow techniques to skillfully gather required information
Ability to adapt and work efficiently in a high volume fast-paced work environment
Ability to work in a team environment demonstrating flexibility and assertiveness
Ability to work without close supervision, and take initiative
Ability to interpret and apply Legal Aid Alberta Rules, Board & Administrative Policies, Processes and Procedures
Strong sense of responsibility and ability to exercise good judgment
Must be motivated to learn and develop
Good use of conflict resolution skills, communication skills, problem solving skills
What We Offer
Perks for working with us
Competitive wage
RRSP employer contribution
Health and dental benefits
Health and wellness accounts
Paid vacation time
Holiday closure (paid time off)
Professional days (paid time off)
Professional development
Employee assistance program
How To Apply
If you got excited at the prospect of being a part of our team when you reviewed this posting and you meet the minimum qualifications, select “Apply Now” to apply for this position.
